Sometimes The Answer Is Simple
This occurred a long time ago with someone who is extremely computer illiterate. By computer illiterate I mean practically needs help to hit the power button to turn it on.
So one day we needed to help them out because their web browser was showing some strange thing on every web page they went to. That didn’t sound good so we burned a CD with all those old programs to clean up windows. I don’t think USB drives were even supported on their computer.
I don’t remember what it said but every website would be redirected to something about billing. Definitely seemed like phishing to me. Ran all of the cleaners and all those sorts of things and nothing came up.
Looked through different settings and tried different things but nothing seemed to work. At some point the person mentioned not paying their Comcast bill yet. That’s why the billing shit was coming up. I said nothing, I had nothing good to say after wasting hours of my life on that. It’s funny now but it wasn’t that day. I guess Comcast had killed the internet but not the TV yet.