Jul 252008
 

Garmin customer support rocks. My 60csx was 2 years old and for no reason wouldn’t acquire satelites. We were on our way to Philly to visit my family when this happened and it was during vacation so it cut down on our geocaching but this stuff happens. On our way down the turnpike I thought many times of throwing the GPS out the window but didn’t

I left it sit at the window all night and still had a blank satalite screen in the morning. I googled for some fixes and ended up figuring out the GPS software was gone. I tried the suggested methods to fix it with no luck. I called Garmin and the guy who answered the phone was nice and helpful. He had my try a couple of things and they didn’t work. He then apologized and said I would have to return it. I asked him how much it would cost and he said he put in under warrantee. All it cost me was shipping and they sent me a replacement when they got mine.

Unfortunately the replacement unit I received didn’t power on. These things will happen though. I can’t really hold that against them because when I called back the guy apologized and they paid for two day shipping each way. It actually took longer than I would have liked but in the end I received one that seemed to be new because it came in a box unlike the other one. Now I can’t wait to get back out geocaching.

I guess my whole point is unlike many other companies who would just tell you that you’re on your own after the warrantee has expired, Garmin fixed it for me with no charge. I can’t imagine any thing I could have done would’ve caused this problem. If all other things are equal in the future when it’s time to upgrade my GPS I will choose Garmin. I just thought I’d take the time to say something nice about a company who did the right thing for a change.

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